Free U.S. Shipping on All Orders
HoseHawk Pro currently offers free standard shipping on U.S. orders, including single-unit orders. The shipping charge shown for eligible U.S. orders is $0.00 unless a different paid shipping option is clearly offered at checkout.
Order Processing
Orders begin processing after payment is accepted. Processing time can vary during weekends, holidays, promotions, high-volume periods, address reviews, or other operational delays. If an estimated processing or delivery time is shown at checkout, in an order confirmation, or in a shipping confirmation, treat that estimate as a guide rather than a guaranteed delivery date.
Tracking and Delivery
When tracking is available, it may be sent to the email address used for the order after the package is handed to the carrier. Tracking can take time to update after a label is created. Carrier scans, weather, local service disruptions, and seasonal volume can also affect the delivery timeline.
Please enter a complete and accurate shipping address. Customers are responsible for checking apartment numbers, unit numbers, ZIP codes, and other delivery details before submitting an order. If you notice an address mistake, contact us as soon as possible through the Contact page. We will try to help, but an address change cannot be guaranteed after fulfillment has started.
Delayed, Missing, or Marked-Delivered Packages
If tracking shows a delay, allow the carrier time to complete the delivery and check for updated scans. If a package is marked delivered but you cannot find it, check around the property, ask household members, and check with neighbors or building staff when appropriate. Carrier delivery scans can sometimes appear before the package is physically placed at the final location.
If the order still cannot be located, contact us with your order number and the email used for the purchase. We may ask for tracking details or other information so we can review the issue and explain the next step.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Include your order number and clear photos when available. Do not discard the product, packaging, or shipping label until support has reviewed the issue.
International Orders
This policy specifically confirms free shipping for U.S. orders. If international ordering is offered in the future, the available shipping method, price, and any applicable duties or taxes will be shown at checkout. Import fees, customs charges, and local taxes may be the responsibility of the customer unless checkout clearly states otherwise.
Shipping Questions
For shipping questions, use the Contact page and include your order number whenever possible.