30-Day Money-Back Guarantee
HoseHawk Pro orders purchased directly from this website are covered by a 30-day money-back return window. The 30-day period begins on the date the order is delivered.
How to Request a Return
Before sending anything back, contact us through the Contact page. Include your order number, the email used for the purchase, and a short reason for the return. Please wait for return instructions before mailing the product. Returns sent to an address found elsewhere online or on an old shipping label may not reach the correct return location.
Eligibility
Normal inspection and reasonable testing of HoseHawk Pro does not automatically make an otherwise eligible return ineligible. Products that are intentionally damaged, materially altered, missing significant parts, or returned with unrelated items may be refused.
The 30-day return policy also applies to eligible bundle and promotional orders purchased directly from HoseHawk Pro, unless a specific offer clearly states different terms before purchase.
Damaged, Defective, or Incorrect Orders
If an item arrives damaged, appears defective, or is different from what you ordered, contact us as soon as possible. We may ask for photos, the shipping label, or other order details so we can review the issue and provide the correct next step.
Return Shipping
Return-shipping arrangements can depend on the reason for the return. After a return request is reviewed, support will provide the current return destination and explain any shipping instructions that apply to the order. Please do not mail a product back before receiving those instructions.
Refunds
After an approved return is received and reviewed, we will notify you of the refund status. Approved refunds are issued to the original payment method used for the order. Banks, card issuers, digital wallets, and other payment providers can require additional time to post the credit after a refund is submitted.
Cancellations and Order Changes
If you need to cancel or change an order, contact us as soon as possible. Orders can enter fulfillment quickly, so we cannot guarantee that a cancellation, quantity change, or address change will be possible after processing has started.
Purchases From Other Sellers
This policy applies to orders purchased directly from HoseHawk Pro through this website or its authorized checkout. If you bought a product from another marketplace or seller, that seller’s return policy may apply.
Return Questions
For return or refund questions, use the Contact page and include your order number so the request can be matched to the correct purchase.